An Appetite for Success & a Readiness to Adapt Have Set Envo BPO Service to Lead among Its Rivals: GoodFirms

Envo BPO Services Sdn. Bhd. (ENVO), established in 2009, is a professional business process outsourcing company specializing in the services of contact centres..

With more than 12 years of experience in the industry, ENVO has been helping businesses regardless of small, medium companies (SMEs), multinational companies, governmental organizations and public-listed companies both locally and abroad with professional and call center services like customer service, telemarketing, leads generation, and consumer surveys. ENVO has also recently expanded to cater to clients with IT outsourcing services, ensuring that their IT needs are met by managing their IT infrastructure.

ENVO’s high-end IT infrastructure, which includes Automatic Call Distribution (ACD), predictive dialer, caller ID recognition, customizable call flows, Interactive Voice Response (IVR), and voice recording system, allows us to provide you with complete and high-level customer care or help desk support.

With ENVO as your outsourced partner, you’ll have access to various omni-channels support options, including voice, e-mail, chat, social media and phone assistance. We also offer customer support that is available 24 hours a day, seven days a week, and in various languages, depending on your preferences.

Moreover, at ENVO, we believe in the concept of customer acquisition (Business to Business – B2B or Business to Consumer – B2C) via lead generation or appointment setting. This process is often overlooked as companies invest heavily in social media or traditional advertising without realizing that there is no personal engagement with prospective customers.

In addition to this, we try to improve the overall acquisition rates of new prospects by focusing on the capacity to drive and capture opportunities. As a result, your organization will produce money more cost-effectively and efficiently.

ENVO’s expert team understands the value of customer retention. We can help you collect comments or suggestions from clients based on the items or services you’ve provided them. At the same time, we’ll double-check our clients’ information to make sure it’s up to date and to upsell your products or services, if required. Depending on your needs, the survey/data verification can be done on an ad hoc or long-term basis and in various languages.

Thus, having such an expert team, Envo BPO Service burgeons as one of the top BPO companies in Malaysia at GoodFirms.

ENVO’s mission is to change the way people think about outsourcing and to become your one-stop outsourcing centre.